These videos and written stories from around the
world offer examples of Design Thinking in libraries.


The Sulzer Regional Library in Chicago created  "A Culture of Yes" when confronted with financial and staffing challenges. This mindset is an essential part of using Design Thinking and building a Culture of Innovation.

Librarians from Chicago Public Library discuss the mindset that develops through Design Thinking.

Learn about combining Design Thinking with Service Design as
a new approach in your libraries.

A team of librarians in Aarhus, Denmark has been working on a Design Thinking project with "non-readers" or those who don't feel confident about reading and don't think the library is for them.

The non-readers team in Aarhus, Denmark gives us a tour of their ongoing prototype in the library. 

The non-readers team in Aarhus, Denmark talk about finding great value in building community partnerships. 

The public library in Shanghai, China has used the Design Thinking for Libraries toolkit to redesign public areas in their library.

NewLib Project members talk about exploring Design Thinking as a new mindset and developing new tools for library workers in Italy, Portugal and Romania.

Written Stories

Read about how Brazilians libraries have used the Journey Mapping method.

Read about rethinking service in Chicago’s grand lobby

Read about Chicago Public Library’s “Games on the Go” project

Read about how Aarhus Public Libraries have transformed their library and culture.

Read about improving information seeking skills in Aarhus Libraries

Read about connecting with teens in a local branch library in Aarhus